Frequently Asked Questions (FAQ)
Welcome to Frovial's FAQ page! Here, we’ve compiled answers to the most common questions about our products, services, and policies to help you make informed decisions.
General Questions
Q: What is Frovial?
A: Frovial offers a selection of wellness and outdoor living essentials, including kitchen accessories, saunas, sauna accessories, wires, and connectors. Our catalog features a range of functional and carefully selected items suited for indoor and outdoor spaces.
Q: Where is Frovial based?
A: We are an online store serving customers across the United States.
Products
Q: Are your products easy to install?
A: Yes, most of our products are designed for easy installation with clear instructions provided.
Ordering and Payment
Q: How can I place an order?
A: Browse our website, add products to your cart, and proceed to checkout. Our secure payment system ensures a safe and seamless transaction.
Shipping and Delivery
Q: Do you offer free shipping?
A: Yes, we provide free shipping on all orders over $100 within the continental United States.
Q: How long does delivery take?
A: Our Order is processed within 1-3 business Days. Delivery times vary depending on the product. Most items are delivered within 7-14 business days. Custom or larger items may take longer.
Q: Will I receive tracking information?
A: Absolutely! Once your order ships, we will email you a tracking number to monitor your shipment’s progress.
Returns and Refunds
Q: What is your return policy?
A: We offer a 30-day return policy on most items, provided they are unused and in their original packaging. Some restrictions apply. Refer to our Return Policy page for full details.
Q: How do I initiate a return?
A: Contact our customer support team to request a return authorization. Once approved, you will receive instructions for returning the item.
Support and Assistance
Q: How can I contact Frovial’s customer support?
A: You can reach us via:
- Phone: +1 678-237-8207
- Email: sales@frovial.com
Q: What are your customer service hours?
A: Our customer support team is available Monday to Friday, 9 AM - 5 PM EST.