FAQ's
Frequently Asked Questions
Find quick answers to common queries about shipping, returns, orders, and more. All info aligns with our policies (updated January 4, 2026).
Shipping FAQs
Q: Is shipping really free?
A: No. Free shipping is available on orders of $100 and above. Orders below $100 are subject to a flat shipping fee of $6.95.
Q: How long does delivery take?
A: Handling: 1–3 business days (orders by 5 PM ship the same day).
Transit: Standard shipping takes 7–14 business days for deliveries within the United States.
Q: Do I get tracking?
A: Yes, a tracking email is sent instantly on shipment. Track via our site or carrier.
Q: What carriers do you use?
A: USPS Home Delivery auto-selected for speed.
Q: Can I ship internationally?
A: Currently we only ship to the United States.
Q: What if my package is lost or damaged?
A:
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Lost (>20 days): Free reship or full refund.
-
Damaged: Report within 7 days with photos → free replacement.
Returns & Refunds FAQs
Q: How long do I have to return?
A: 30 calendar days from delivery date (US tracking proof).
Q: Is return shipping free?
A: Yes. free prepaid return label we cover.
Q: How do I start a return?
A: Email sales@frovial.com or call +1 678-237-8207. Get RMA + label → drop at USPS.
Q: When will I get my refund?
A: 7 business days after we receive & inspect. Full refund to original payment.
Q: Can I exchange instead?
A: We currently do not offer direct exchanges. If you would like a different item (size, material, model, and other product-specific features), please return the original item and place a new order.
Q: What items can’t be returned?
A: To be eligible for a return, items must be unused, in their original packaging, with all included components, accessories, manuals, and protective materials intact.
Orders & Payments
Q: What payment methods do you accept?
A: We currently accept the following payment methods:
- Visa.
- PayPal
- MasterCard
- American Express
- Dinars Club
Q: Can I change my order/address?
A: Yes, if not shipped. Contact sales@frovial.com before 5 PM.
Q: Do you charge sales tax?
A: Yes, sales tax is applied where required by law.
Q: When is my card charged?
A: At order placement (authorization), final charge on shipment.
Account & Privacy
Q: Do I need an account?
A: Yes — for checkout, tracking, and order history.
Q: Is my data safe?
A: Yes, SSL encrypted, no data selling, CCPA compliant. See Privacy Policy.
Contact Us
Still have questions?
- Email: sales@frovial.com
- Phone: +1 678-237-8207 (Mon–Fri, 9 AM–5 PM)
- Address: 20 Terminus Pl NE #1312, Atlanta, GA 30305, United States
24-hour response (business days).