Broilmaster C3 Charcoal Grill Head

At Frovial, we know the online marketplace is crowded, and we're committed to standing out by providing exemplary service to earn and maintain your trust.

Here’s our 7-Point Commitment to delivering the ultimate shopping experience at Frovial:

1. Price Match Guarantee
   At Frovial, we pride ourselves on competitive pricing. We constantly monitor the market to ensure our prices are among the best available, and we also offer a Price Match Guarantee. If you find a lower price on an identical product from another authorized dealer, we promise to match it.

2. Free Shipping
   Experience hassle-free shopping with our free shipping offer on all orders over $100. We eliminate the worry about additional costs, making your purchase even more satisfying.

3. Exceptional Customer Service
   Our dedicated team is here to ensure you have a top-tier customer experience. Whether you need assistance selecting the right products, resolving an issue, or seeking advice to enhance your wellness lifestyle, we are ready to help.

4. Safe and Secure Shopping
   Your security is our top priority. Frovial ensures a protected shopping environment with the latest security technology, safeguarding your personal and financial information. Shop with confidence, knowing your data is secure.

5. Hassle-Free Returns
   We understand that sometimes returns are necessary. That’s why we offer a straightforward 30-day return policy, subject to a restocking fee, to ensure you can shop with peace of mind.

6. Authorized Dealer
   As an authorized dealer for every brand we carry, you receive full protection under the manufacturer's warranty for each item purchased. This ensures your investments are well-protected.

7. Insured Shipping
   We take extra precautions to make sure your orders arrive in excellent condition. With insured shipping, you can rest assured that any damages or losses during transit will be promptly resolved.

Choose Frovial for a premium online shopping experience where your satisfaction and security are our highest priorities. Explore our expansive selection of wellness and outdoor living products today.

Contact Us
Phone: +1 (678) 237-8207
Email: sales@frovial.com

If you place an order for a product listed as backordered, we process your payment at the time the order is submitted. This allows us to better manage fulfillment timelines and avoid delays that could occur due to expired or inaccurate payment information. It also helps protect against fraudulent transactions and ensures we don’t have to store or handle your sensitive financial data at a later date.

If you placed a backorder and did not intend to do so, you have options:

-You may review comparable products on our site and place a new order instead. If that’s the case, contact us immediately, and we’ll cancel and refund your original order.

-If your item hasn’t shipped yet, we can cancel the order and issue a full refund after confirmation with the manufacturer.

To request this, simply email us at sales@frovial.com. Refunds typically take up to four business days to appear on your credit card statement, depending on your bank’s processing speed.

Unless we receive a cancellation or change request in writing, we will assume you’d like your backorder to remain in place until your item becomes available to ship. We will continue coordinating with the manufacturer to fulfill your order and will notify you with shipping and tracking details as soon as they are provided.

Please note that all estimated shipping times are subject to change. Frovial is an authorized dealer, not the manufacturer, and therefore does not directly control production or fulfillment timelines. We thank you for your patience and understanding.